Refund Policy

We put a lot of intention into every ZĒNE gathering: the book, the space, the vibe, the hosting, the tiny details that make you feel welcome the moment you walk in. This page breaks down how cancellations, refunds and ticket changes work, so everything stays clear and stress‑free.

1. Event tickets

Unless we say otherwise on the event page, ZĒNE tickets are non‑refundable once purchased.

Our events involve advance costs — venues, materials, food, hosting — all the things that make a ZĒNE experience feel thoughtful and intentional. Because these are locked in ahead of time, we’re usually unable to offer refunds for cancellations or changes of mind.

Before booking, double‑check you can make the date and time.

2. Transferring your ticket

Life happens — we get it.

If you can’t make it anymore, you might be able to transfer your ticket to someone else, as long as you let us know at least 48 hours before the event.

To do this, email us with:

Your name and email address (that the ticket was purchased with)

The name and email address of the person taking your place

3. If ZENE cancels an event

If we ever need to cancel an event (rare, but it can happen), you’ll receive a full refund of the ticket price or the option to move your booking to a rescheduled date.

If an event is postponed, we’ll contact everyone affected with their options

4. Changes to an event

Sometimes we may need to make reasonable changes — updates to the programme, speakers, venue or timings.

If a significant change affects the experience, we’ll reach out and explain your options clearly.

5. Event disruption

If something outside our control affects an event — severe weather, venue issues, transport disruption, government restrictions or anything unexpected — we’ll assess the situation and communicate with ticket holders as soon as we can.

If the event can’t go ahead, we’ll outline the available options, which may include a rescheduled date or a refund where appropriate.

6. Booking errors

If something goes wrong during checkout — an incorrect charge, a technical glitch, anything that doesn’t look right — email us at hello@zenesocial.com as soon as possible.

We’ll investigate and fix it if needed.

7. Refund processing

Approved refunds are issued using the original payment method.

Processing times may vary depending on your bank or payment provider.

8. Consumer rights

Nothing in this policy removes or limits any rights you have under UK consumer protection law. Where the law gives you a right to a refund, cancellation or other remedy, those rights still apply.

9. Contact us

For questions about cancellations, refunds or ticket transfers, reach out:

Email: hello@zenesocial.com

We aim to respond within 2–3 working days.